Refund Policy

Last updated: 12 November 2026

1. What this covers

This policy covers the Yaqgu Pro subscription (monthly or yearly) and any other paid Yaqgu product. Yaqgu tools that are free stay free, and there is nothing to refund for them.

2. 14-day refund

• You can ask for a full refund within 14 days of any charge, for any reason. That means the first payment and each renewal.
• Email [email protected] from the address you used to buy, and include your order number.
• We aim to answer within 2 business days. Once approved, the refund goes back to your original payment method. Your bank or card issuer may take 5 to 10 business days to show it.
• When a refund is issued, the subscription is cancelled and Pro is switched off for it.

Cancelling without a refund. You can cancel at any time from the link in your receipt email or by emailing us. Pro keeps working until the end of the period you already paid for, and you are not charged again. Cancelling on its own does not refund the current period.

3. After 14 days

After 14 days we do not normally refund a charge. We will still look at any of these and fix or refund them where it is fair:

• You were charged twice, or charged the wrong amount.
• You could not turn Pro on, and we cannot fix it.
• A Pro feature we advertised does not work as described and we cannot repair it.

If you live somewhere that gives you a longer refund or withdrawal period by law, that law applies and this policy does not reduce it.

4. If we stop selling or running a product

If we decide to close Yaqgu or discontinue a paid product, we will give at least 30 days' notice on this website and by email to buyers. Pro features that run in your browser will keep working for as long as the code is available. If we end a paid product while you are subscribed, you can ask for a refund of the unused part of the period you have already paid for.

5. Chargebacks

Please email us before you open a dispute with your bank. A refund through us is faster, and we will help.

6. Payments and who sells to you

Payments are handled by our payment partner, which acts as the seller (merchant of record). It collects the price and any sales tax or VAT that applies where you live. Refunds are processed through the same partner. The details on your receipt show who charged you.

7. Contact

Refund requests and questions: [email protected]. You can also reach the founder at [email protected].