Support
Help for Yaqgu web tools and the Redact for AI Chrome extension.
Contact support
Email [email protected] for bug reports, extension feedback, or feature requests. Please do not include sensitive personal documents or unmasked API keys in support emails.
1. Direct Channels
- Tool & Extension Support: [email protected]
- Bug Reports & Source: github.com/yaqgu/yaqgu-tools/issues
- Founder & General Inquiries: [email protected]
2. Redact for AI — Quick Troubleshooting
- Chrome Side Panel shortcut: Press
Alt + Shift + R(customize atchrome://extensions/shortcuts) or right-click selected text on any page and choose "Redact or restore with Yaqgu". - "Names ready" / 50 MB model download: Emails, phone numbers, cards, Aadhaar, PAN, UPI, SSNs, and API keys hide instantly via Rust/WebAssembly. Full person/company/address detection fetches the ~50 MB on-device NER model once from
yaqgu.comand caches it offline in your browser. - PDF & Word files: Drop
.pdf,.docx,.csv,.json, or text files into the input box. Scanned image-only PDFs without selectable text cannot be extracted locally. - Clearing stored placeholders: Click Forget everything (or Forget all in the extension) to wipe active placeholder mappings immediately.
3. Verifying Zero Uploads
Everything processes locally in your browser tab or extension worker. Open DevTools → Network while pasting sensitive text or dropping documents to verify that 0 bytes of your content are transmitted externally.